Frequently Asked Questions
Welcome to our FAQ page where we address common queries about Stonemonkey Gifts and our gothic gift products. Find answers to your questions and gain a better understanding of our business and services.
Do you offer delivery services?
Yes, we provide a free delivery service for all our products. Whether you're shopping for yourself or sending a gift to a friend, you can count on us to ensure safe and timely delivery to your doorstep.
How can I contact Stonemonkey Gifts?
If you have any further questions or need assistance, feel free to reach out to our customer service team. You can contact us via email, phone, or through our website's contact form.
More Frequently asked questions
Are there any postage costs?
No the price you see advertised is what you pay at checkout - no hidden costs along the way.
How long will I have to wait for my parcel to arrive?
We aim to despatch any items the next working day which are trackable so you should receive them in 2/3 days
Do you accept returns?
Yes, if you wish to return an item you have 30 days to send this back to us Delivery & Returns
How can I get in touch with Stonemonkey Gifts?
You can reach us from our Contact us page we will get back to you asap
My item arrived damaged what happens now?
If your item is damaged please Contact us as soon as possible so we can sort this out for you
Is your site secure?
Absolutely we have secure HTTPS connection (with SSL certificate)
Where are you based?
We are based in Herefordshire, United Kingdom
Do you recycle?
Yes our store recycles all cardboard boxes, by using them as packing material.
Any other questions please feel free to get in touch with us here Contact us